To support you with the production of a brochure intended for clients, CHU Sainte-Justine has provided you with a special section and guide devoted to the production of information documents for clients.
This guide will assist you in providing clients with up-to-date, useful, relevant and reliable information.
This guide includes:
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a six-step quality-based process;
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quality requirements to be adhered to;
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principles overseeing written communications specific to a paediatric clientele;
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various tools including a questionnaire used to target the specific information requirements of certain clients and a satisfaction survey to be completed about the brochure.
View the document (French only)