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Voluntary work at CHU Sainte-Justine

Humanization of care

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This is important!

It is important to mention that we strongly believe that volunteers form an integral part of our humanization of care philosophy. Whether it is by greeting, listening, helping or simply taking the time, volunteers are a very precious resource for the hospital.

“ Humanization of care is defined as “the constant process to improve the quality of all individual and collective interventions undertaken with patients. It applies to all individuals to whom we provide health care services as well as to the doctors, health care workers, support staff, volunteers, and administrators who ensure their delivery.

  • All patient-centered therapeutic activities will reflect the priority given to the safety of our patients and their families, in compliance with the objectives of the CHU Sainte-Justine’s Quality Program.
  • Communicating with respect, understanding and compassion characterizes the way we interact with our patients and their families, and with each other as colleagues of the CHU Sainte-Justine.
  • Providing proper information to patients and their families at the right moment in a transparent and intelligible manner is a must for all our health care professionals.

Acknowledging our doctors and staff members for the work that they achieve with patients and their families constitutes an essential value for the CHU Sainte-Justine. ”

Michel Lemay directeur par intérim, Direction qualité, sécurité et risques

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Updated on 10/15/2014
Created on 8/20/2014
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