Confidentiality policy of CHU Sainte-Justine

Several services provided by CHU Sainte-Justine involve the collection of personal information through technological means.

This personal information can be collected in various ways, including:

• Directly from the person concerned;
• Through an electronic device used for a health service.

The personal information collected varies depending on the service provided. It mainly includes:

• Identification information (name, first name, date of birth, file number, etc.);
• Information about your health condition.

This personal information is collected to offer you personalized and adapted health and social services based on your health condition.

Certain research projects conducted at CHU Sainte-Justine involve the collection of personal information through technological means. This personal information is generally collected directly from the person concerned (electronic forms or surveys, medical instruments, or applications accessible on a mobile device).

The personal information collected varies depending on the research project. It mainly includes:

• Identification information (name, first name, date of birth, file number, etc.);
• Information about your health condition;
• Information about your socioeconomic situation or lifestyle habits.

This personal information is collected to carry out the research project you are participating in. You can refuse the collection of personal information by contacting the research team. However, this refusal may prevent you from participating in the research project.

Your personal information is not disclosed outside of Quebec, unless otherwise indicated during the information collection or on the consent form for participation in a research project.

CHU Sainte-Justine develops various surveys, notably to measure client satisfaction with the services provided. It is possible that personal information may be collected through a survey you respond to. The personal information collected varies from one survey to another.

Participation in a CHU Sainte-Justine survey is not mandatory. Refusing to participate in a survey has no impact on the care and services you are or will be offered.

When you subscribe to a newsletter or an alert, such as the Job Alert, CHU Sainte-Justine collects your personal information to be able to send you the desired newsletter or alert.

The personal information collected varies depending on the newsletter or alert. It generally includes information to identify and contact you.

The Service congrès et formation of CHU Sainte-Justine collects certain personal information when you register for an activity. The personal information collected during registration generally includes:

• Name and first name;
• Address
• Phone number;
• Email address;
• File number.

It is usually possible to obtain the desired service through another means, such as by phone or by visiting CHU Sainte-Justine.

The Service congrès et formation of CHU Sainte-Justine collects certain personal information when you register for an activity. The personal information collected during registration generally includes:

• Name and first name;
• Email address;
• Phone number;
• Region;
• Profession;
• Institution or organization;
• Affiliation or type of registration.

The personal information is collected for the purpose of registering for an activity of the Service congrès et formation. This information is also used to:

• Communicate with participants regarding the activity;
• Promote other activities;
• Create statistical profiles.

Statistical profiles may be shared with CHU Sainte-Justine partners. In this case, the data is anonymized and does not allow you to be identified.

You have the option to view and modify certain personal information you have provided by accessing your account on the registration platform. You can also send an email to congres.hsj@ssss.gouv.qc.ca to

• Delete your personal information ;
• Limit the collection of personal information associated with registration for an activity.

The platforms used for registration and organization of activities, such as Fourwaves, Cyberimpact, Survey Monkey, Stripe (platform used for payment), or Microsoft Forms, have their own privacy policies and terms of use. For more information on these policies and terms of use, please visit the websites of these platforms. CHU Sainte-Justine is not responsible for the use and storage of personal information by these platforms. 

When you communicate with CHU Sainte-Justine by email, we collect your email address as well as the various personal information contained in your message.

The personal information collected and the reason for this collection vary from one situation to another.

It is suggested not to transmit sensitive personal information by email unless this information is encrypted or unless otherwise indicated.

To limit the collection of personal information associated with sending an email, you can, in certain situations, call or visit CHU Sainte-Justine.

When you call us, the telephony infrastructure of CHU Sainte-Justine collects certain personal information. The information collected generally includes:

• Phone number;
• Time of the call and duration of the conversation;
• Chosen language;
• Menus used and extension number reached.

This information is collected for statistical purposes and to improve our services. To limit the collection of personal information associated with a phone call, you can, in certain situations, visit CHU Sainte-Justine in person.

When you apply for a job at CHU Sainte-Justine, certain personal information is collected. The personal information collected is generally the same as that collected when someone applies for a job, such as:

• Name and first name;
• Phone number;
• Email;
• Degree(s) obtained;
• Language(s) spoken;
• All information included in your resume and other submitted documents.

This information is collected to :

• Process and evaluate your application;
• Create statistical profiles;
• Form part of the employee file.

The information collected through the recruitment platform is hosted in France and is transmitted to the recruitment team at CHU Sainte-Justine to allow them to review your application.

To consult, modify, or delete the personal information provided during the recruitment process, you can send an email to: drh.recrutement.hsj@ssss.gouv.qc.ca.

The following categories of people may have access to your personal information depending on the applicable situations.

Only staff members and health and social services professionals at CHU Sainte-Justine who need your personal information in the course of their duties have access to it.

This access is limited to the personal information necessary for the performance of their work.

In some cases, we may share your personal information with certain suppliers or external service providers to CHU Sainte-Justine when necessary for the execution of a service contract. This access is limited to the information they need to fulfill the contract concluded with CHU Sainte-Justine and thus provide you with services.

CHU Sainte-Justine then takes measures to ensure the protection of your personal information.

When you participate in a research project, the research team associated with the project you are participating in has access to the personal information collected as part of this project. This team is composed of researchers, research staff, and their collaborators.

When required or permitted by law, CHU Sainte-Justine may share your personal information with another organization (e.g., to prevent an act of violence). This sharing is always consistent with the missions of CHU Sainte-Justine.

CHU Sainte-Justine respects the modalities provided by law, and only the necessary information is communicated. CHU Sainte-Justine then takes measures to ensure the protection of your personal information.

In certain situations, CHU Sainte-Justine may communicate your personal information to a person or organization outside Quebec. CHU Sainte-Justine ensures that your personal information is protected.

It is possible to disable non-essential cookies when you are on the CHU Sainte-Justine website or on our recruitment platform.

You can access the personal information that CHU Sainte-Justine holds about you.

Additionally, if you notice an error regarding your information, you have the right to ask us to correct it.

To exercise these rights, you must contact:

• For health or social services information, the Medical Records Service
• For any other information, the Person in charge of the protection of personal information – non-clinical using the contact details found in the Contact Us section.

You have the right to withdraw your consent to the collection or communication of personal information concerning you.

To exercise this right, you must contact the Person in charge of the protection of personal information – non-clinical using the contact details found in the Contact Us section.

By withdrawing your consent, some services of CHU Sainte-Justine may no longer be available to you or may be partially available.

If you believe that CHU Sainte-Justine does not comply with its obligations regarding the protection of personal information or does not handle your personal information appropriately, you can file a complaint.

• If your complaint concerns health or social services information, it must be addressed to the Service quality and complaints commissioner.
• For any other complaint, contact the Person in charge of the protection of personal information – non-clinical using the contact details found in the Contact Us section.

If you have any questions regarding the CHU Sainte-Justine Confidentiality Policy, please do not hesitate to contact :

Modifications and Previous Versions