The CHU Sainte-Justine recognizes that all users and their representatives have the right to openly express their dissatisfaction with the services received or that should have been received without fear of retaliation from any staff member. Users also have the right to learn the corrective measures applied or, if none, to receive an adequate, respectful response, according to their rights.
The CHU has developed a complaint examination process, in accordance with the Act respecting health services and social services.
Any user can file a complaint. They also have the right to appeal in the event that they are not satisfied with the conclusions of a complaint.