Ombudsman - complaints and quality services
CHU Sainte-Justine recognizes the right of each user or their representative to express their dissatisfaction without being subjected to retaliation.
The user or representative will receive a response regarding their complaint within the prescribed delay.
Consult the Ombudsman - complaints and quality services section
A user is the person who did receive, is receiving, or should have received care and services from CHU Sainte-Justine.
CHU Sainte-Justine takes its clients’ point of view very seriously. Clients provide CHU Sainte-Justine with important information that helps us to continuously improve the quality of our care and services
Consult the Users Committee website