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Your rights as Québec’s health and social services system user

Users and family

As a user of Québec’s health and social services system, you are guaranteed certain rights under the Act respecting health services and social services (ARHSSS).

Specifically, you have twelve rights that apply at both Hôpital Sainte-Justine and at the CRME. The following videos will give you a brief overview of your rights as a patient or as the parent of a minor patient.

12 rights that you have...


1. Right to information


2. Right to receive services


3. Right to choose the professional or institution


4. Right to receive care required by health condition


5. Right to consent to or refuse care


6. Right to participate in decision-making


7. Right to be accompanied, assisted and represented


8. Right to lodging


9. Right to receive services in English


10. Right to access one’s medical record


11. Right to confidentiality


12. Right to pursue a remedy

About this page
Updated on 2/22/2019
Created on 2/22/2019
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All information contained within the CHU Sainte-Justine site should not be used as a substitute for the advice of a duly qualified and authorized medical practitioner or any other health professional. The information provided on this site is intended for educational and informational purposes only.

Consult your physician if you feel ill or call 911 for any medical emergency.

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