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Glossary: termes utilisés dans le réseau de la santé

Users and family

Certain terms used in the health network may be unfamiliar or vague to the uninitiated. This glossary defines the main terms used by the Committee on this site.

List of user terms

  • Users’ committee
    A users’ committee is a group of members who represent the users’ interests to the institution it serves.
  • CHU Sainte-Justine
    The Centre hospitalier universitaire Sainte-Justine is the largest mother-child hospital in Canada. Affiliated with the Université de Montréal, it boasts a world-renowned research centre. 
  • Users
    Patients who receive care at a healthcare institution.
  • CRME
    Centre de réadaptation Marie-Enfant.
    Act respecting health services and social services.
  • RCPU
    Regroupement provincial des comités des usagers (provincial association of users’ committees).
  • Users’ rights
    Every user of the health services and social services network has rights, and it is the role of the Users’ Committee to ensure they are respected.
    For more information about these rights, consult the Rights page
  • Local service quality and complaints commissioner
    The local service quality and complaints commissioner is appointed by the institution pursuant to the ARHSSS to receive and process complaints from users, in a completely independent and impartial manner.
About this page
Updated on 2/22/2019
Created on 2/22/2019
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