• Français

Before going to the emergency room for fever, gastroenteritis or mild flu symptoms

The emergency department should be reserved for children who are seriously sick or injured.



Your child has symptoms related to COVID-19?

Since September 6th, it is possible to consult a physician at your usual care facility.


Before going to the emergency room

Alternative medical resources :

List of network-clinics

We recommend a trip to the emergency in the following cases:

  • Your child is having trouble breathing (for example, he is breathing faster than normal; he is pale; his lips turn white or blue; he is coughing non-stop, choking or breathing irregularly).
  • Your child is hurt and may have a broken bone or need stitches.
  • Your child hurt himself and is now vomiting.
  • Your infant (under three months old) has a fever over 38°C or 100.4°F.
  • Your child is feverish and drowsy, and you are having trouble waking him up.
  • Your child has a rash and his skin doesn't turn white if you press on it.
  • Your child is vomiting and has diarrhea, is not producing tears, has a very dry mouth and has not urinated more than 2-3 times in the last 24 hours.

Parents are urged to consult their pediatrician or family doctor for anything other than a true emergency (as described above).

To consult an healthcare professional

  • New line for Montreal residents
    Call 514 890-6111 to to get an appointment for a sick child that does not require a visit to the emergency department, if you cannot see a doctor otherwise (for Montreal residents only)
    - Monday to Friday : 8 a.m. to 8 p.m.
    - Weekends and holidays : 8:30 a.m. to 4:30 p.m.
    - Holiday season : the service is offered according to the statutory holiday schedule on the following dates: December 24 to 27 and December 31 to January 3
  • Québec Medical Appointment Scheduler
    Clinics that provide services near your home, whether or not you have a family doctor.
  • Non-urgent problem
    Info-santé 811 or Services Québec, 1 877 644-4545

Consult the information sheet in more than 20 languages

The classification method used by the triage nurse in order to determine your child’s priority level is based on a five-level scale according to the Canadian Triage and Acuity Scale (CTAS).

About this page
Updated on 12/17/2021
Created on 7/10/2014
Alert or send a suggestion

Every dollar counts!

Thank you for your generosity.

It is thanks to donors such as you that we are able to accelerate research discoveries, to heal more children every year and to continue to offer world-class care.

It is also possible to give by mail or by calling toll-free

1-888-235-DONS (3667)

Contact Us

514 345-4931


© 2006-2014 CHU Sainte-Justine.
All rights reserved. 
Terms of Use,  Confidentiality,  Security


All information contained within the CHU Sainte-Justine site should not be used as a substitute for the advice of a duly qualified and authorized medical practitioner or any other health professional. The information provided on this site is intended for educational and informational purposes only.

Consult your physician if you feel ill or call 911 for any medical emergency.

CHU Sainte-Justine