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Complaint management: Recourse

Quebec Ombudsman

Should you not be satisfied with the conclusions or recommendations received following a complaint, or if the conclusions were not sent within the 45-day timeline, you can appeal to the Quebec Ombudsman.

The Quebec Ombudsman can be reached at:

Quebec Ombudsman
1080 Côte du Beaver Hall
10th Floor
Office 1000
Montreal, Quebec H2Z 1S8

Medical Review Committee

In the case of a complaint against a doctor, dentist, pharmacist or a resident, or should you not be satisfied with the medical examiner’s conclusions, you have 60 days to appeal to the Medical Review Committee, appointed by the board of directors.

The complaint must be made in writing and mailed to:

Medical Review Committee
Senior Management, 8th Floor, Block 1
CHU Sainte-Justine
3175 Chemin de la Côte-Sainte-Catherine
Montreal (Quebec) H3T 1C5

The Medical Review Committee will reach a justified, final conclusion within 60 days. All complaints are handled with respect for the confidential nature of the user’s complaint record.

About this page
Updated on 10/12/2017
Created on 9/30/2014
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